Ordering
Dispatch windows, shipping costs, coverage, and how age-restricted products are handled in transit.
1. Dispatch Times
In-stock orders placed before 2:00 PM ET on a business day typically dispatch the same or next business day from our fulfillment centers. Orders containing backordered items will ship complete once all lines are available, unless you request a split shipment.
2. Shipping Methods & Cost
| Order Value | Standard Ground | Expedited |
|---|---|---|
| Under $500 | $14.99 flat rate | Calculated at checkout |
| $500 – $1,499 | $0 (free freight) | Calculated at checkout |
| $1,500+ | $0 (free freight, priority handling) | Calculated at checkout |
Large or pallet-freight orders ship via LTL freight carrier with liftgate and appointment options available at checkout.
3. Coverage & Restricted States
We currently ship to all 50 U.S. states and the District of Columbia, with the following notes:
- Certain vapor and e-cigarette products cannot be shipped to states or localities that restrict or prohibit delivery sales of those products; restricted items are automatically excluded at checkout based on your ship-to address
- We do not currently ship outside the United States or its territories
- Some rural or freight-restricted zip codes may require alternate carrier arrangements — our account team will contact you if this applies
4. Regulated Product Shipping (PACT Act)
Shipments containing vapor products or other regulated tobacco-related items are handled in accordance with the federal PACT Act, including required labeling, age-verification at delivery where applicable, and reporting obligations. An adult signature (21+) may be required upon delivery for qualifying shipments.
5. Order Tracking
Tracking information is emailed once your order ships and is also available in your account dashboard under Order History. Carrier transit times are estimates and not guaranteed except where a guaranteed expedited service is purchased.
6. Damaged, Missing, or Incorrect Shipments
Inspect shipments upon arrival. Damaged cartons, shortages, or incorrect items must be reported within 5 business days of delivery so we can file a carrier claim and arrange a replacement or credit — see our Returns & Refunds Policy for the full process.